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Forgot password

If you've forgotten your Huudis password, Catentio can request a reset link via email. The link sends you to a Catentio-hosted reset page, which forwards the new password to Huudis, then bounces you back to sign in.

The whole flow takes about a minute.

Catentio doesn't own your password — Huudis does. The portal proxies password-reset requests to Huudis's /api/v1/auth/password-reset/* endpoints. The reset link itself is delivered by Huudis from no-reply@huudis.com.

When to use this

Use Forgot password if:

  • You signed up with email + password and don't remember the password.
  • A password manager autofilled the wrong password and now the right one isn't loading.

If you signed up with Google or Apple, you don't have a password to reset. Sign in via the same social provider you used to sign up.

The flow

  1. Click "Forgot password?" on the sign-in screen.
  2. Enter your email. The portal asks Huudis to send a reset link.
  3. Click the link in your inbox.
  4. Set a new password.
  5. Sign in with the new password.

Step-by-step

1. Click Forgot password

On catent.io/login, click Forgot password? below the password field.

You're now on catent.io/forgot-password. The page shows a single email field.

2. Enter your email

Enter the email you used at Huudis sign-up. Click Send reset link.

The portal POSTs to its own /api/v1/auth/password-reset/request endpoint, which forwards to https://huudis.com/api/v1/auth/password-reset/request with the email plus a return_to of catent.io/login.

The response is always 200 {"ok": true} — we deliberately don't confirm or deny account existence, so attackers can't enumerate users by trying emails.

What you see on the page:

If you@example.com has a Huudis account, we sent a reset link. It expires in 1 hour.

If the email isn't on file, no email gets sent. If it is, you'll get one within a minute.

Check your inbox for an email from no-reply@huudis.com. Subject: "Reset your Forjio password."

Click the link. It opens catent.io/reset-password?token=….

The link expires in one hour. If you wait too long, request a new one. We deliberately short-window reset links because they're sensitive — a long-lived link in your inbox is a phishing target.

4. Set a new password

The reset page shows two fields:

  • New password — minimum 10 characters, the same rules Huudis enforces at sign-up.
  • Confirm new password — type it again.

Click Update password. The portal POSTs to /api/v1/auth/password-reset/complete, which forwards your token + new password to Huudis.

Your old password stops working immediately.

5. Sign in

The reset page redirects to catent.io/login with a banner: "Password updated. Sign in to continue."

Sign in normally with the new password. (And keep in mind the single-user gate — a fresh password doesn't change whether your Huudis identity is the one Catentio is configured for.)

Programmatic reset

For automation, the password-reset endpoints on the portal are public and just proxy to Huudis:

curl -X POST https://catent.io/api/v1/auth/password-reset/request \
  -H "Content-Type: application/json" \
  -d '{"email": "alice@example.com"}'

Always returns 200 {"ok": true} regardless of whether the email exists.

The complete endpoint:

curl -X POST https://catent.io/api/v1/auth/password-reset/complete \
  -H "Content-Type: application/json" \
  -d '{"token": "...", "password": "new-secure-password"}'

Both endpoints proxy to Huudis behind the scenes — they're identical to the path the dashboard uses, just exposed for scripts that want to wire the flow into another UI.

What if you don't receive the email?

The reset email comes from no-reply@huudis.com. Things to try:

  1. Check spam / junk. Many corporate filters quarantine first-time senders.
  2. Check the right inbox. If you have multiple emails, sign-up may have been with a different one.
  3. Wait 5 minutes. Most arrive within seconds, but rare delivery delays happen.
  4. Whitelist @huudis.com. Your IT team can do this.

If none of those work, contact hello@catentio.com from the same email address.

Common errors

The link is older than one hour. Request a new one.

The token has been used already, or someone has modified the URL. Request a new link.

"Password too short"

Minimum 10 characters. Same as Huudis sign-up.

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